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Visit reports, bait-station maps and trend charts your clients can hand straight to the auditor

Built around the report your BRCGS and SALSA clients already accept: a phone form per visit, a branded PDF before the technician leaves the car park, and a client portal with the trend chart the auditor asks for, with no per-technician fee.

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Free first callWe reply within one working dayA UK company

Sound familiar?

  • Contracts and visit frequencies are in a spreadsheet, and a renewal showed that visits had been missed.
  • Visit reports are on carbon pads or a Word template, and the bait-station maps were drawn in PowerPoint.
  • The chemical and COSHH usage register is on paper.
  • Trend analysis is assembled by hand at audit time, when the client's auditor asks for twelve months of it.
  • An invoice is keyed into the accounts software after each visit.

What the system does

  • A contract register and visit calendar

    A contract register with visit frequencies that generates each technician's visit calendar.

  • A phone form per visit

    Device-by-device findings, photos, product used and a customer signature, producing a branded PDF report emailed to the client the same day.

  • Numbered site maps

    A numbered site map per client with device locations, printed on the report and shown in the client portal.

  • A client portal with trend charts

    A rolling twelve-month trend chart per site that the client can hand straight to the auditor.

  • A chemical usage register

    Built from what technicians record on each visit, with no separate paperwork.

  • Invoices per visit or contract

    An invoice per completed visit or per contract period, pushed to your accounts software.

What a first build looks like

A three-technician firm with around 120 commercial contracts

Before
Contracts in a spreadsheet, visit reports on carbon pads, bait-station maps drawn in PowerPoint and trend analysis assembled by hand at audit time.
What we build
  • The contract register and visit calendar
  • The technician's phone form with device checks, photos and signature
  • Branded PDF reports in your existing format
  • A numbered site map per client
  • A client portal with trend charts and report history
  • The chemical register
  • Invoicing into Xero
Outcome
Reports reach the client the same day, and the trend chart the auditor asks for is already in the portal, starting with your most audited clients.
How long
The delivery date is in the proposal, not in a sales pitch.

More worked examples

Why not just buy something?

Pest control software already exists.

It does, mostly from the United States or the Netherlands, priced per technician and shaped around their report. We build around the report your auditors already accept, with no per-technician fee.

Our technicians are not office people.

The visit form is designed with one of them: tap the device, record what was found, photo, next. It is quicker than the carbon pad and the report writes itself.

Will the auditors accept it?

Auditors accept records that are complete, numbered and trended; the format is yours. We copy your current report so nothing changes for the client except that it arrives the same day with a trend chart.

What if you disappear?

Your data is yours and you can export it at any time. The agreement sets out your rights to the software so you are never locked in. Your data is yours from day one. It runs on the platform we use for every build, and the handover documentation is part of the price. We put the support terms in writing before we start.

  • Fixed price, agreed in writing before we start.
  • A working version in weeks, not months.
  • Hosted, backed up and supported afterwards.

What an inspector will ask to see

BRCGS Food Safety Issue 9, clause 4.14
Documented pest management: numbered devices on a site plan, visit records, missing bait stations recorded and investigated, an annual in-depth assessment and trend analysis.
SALSA
The equivalent records for your smaller food-producing clients.
Food Safety Act 1990 and Retained Regulation (EC) 852/2004
Pest control as part of the client's HACCP plan.
COSHH
Records of the products used, where and by whom.
BPCA membership standards
Detailed treatment, chemical and visit records.
CRRU UK rodenticide stewardship
Rodenticide use recorded in line with the stewardship regime.

Correct to the best of our knowledge as at October 2026.

We build the record-keeping; we do not give regulatory advice. Your policies stay yours.

Questions we are often asked

Does it cover BRCGS pest management requirements?

It keeps the records those clauses expect: numbered devices on a site plan, visit records, missing stations noted and investigated, and trend analysis. Your service and your client's auditor decide compliance; we provide the records.

Can clients see their own reports?

Yes, through a portal with their sites, reports, maps and trend charts, if you want them to.

Does it do the chemical register?

Yes. Products used are recorded per device on each visit and roll up into a usage register per site and per technician.

Can it work offline inside a food factory?

Yes. The form saves on the phone and uploads when it has signal.

How long and how much?

Fixed price agreed first, first version in weeks, then a flat monthly fee for hosting and support.

Tell us what is not working

A few lines is plenty. We reply within one working day.

If you would rather we rang you

What you do by hand today, roughly how many staff, and what prompted you to look now.

We use what you send us only to reply to your enquiry. We also record which page you sent it from and your IP address, so we can stop spam. We will not add you to a mailing list. How we look after your details.

or email hello@dowco.co

The form is never the only route. Email hello@dowco.co. We reply within one working day.